Privacy Policy

Last Updated: 17th March 2025

1. Introduction

The Great Big Cumbrian Winter Market ("we," "our," "us") is committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) (EU 2016/679). This Privacy Policy explains how we use cookies and similar technologies on our website https//www.thegreatbigmarket.com in compliance with GDPR and other applicable data protection laws.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

We collect and process the following types of personal data:

2.1 Information You Provide to Us

  • Contact details (such as name, email address, phone number) when you sign up for newsletters, book a stall, or contact us.

  • Business information (such as company name, business type, and website) if you are a trader or sponsor.

  • Payment details when booking stalls or sponsorship packages (processed securely through third-party payment providers).

2.2 Information We Collect Automatically

  • Technical data such as your IP address, browser type, and operating system when you visit our website.

  • Usage data such as pages visited, time spent on pages, and navigation paths to improve user experience.

2.3 Information from Third Parties

We may receive information from event partners, payment processors, or social media platforms if you interact with us through those services.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To provide information about the market, including event details, ticketing, and trader applications.

  • To manage stallholder and sponsor applications, including processing payments.

  • To respond to inquiries and provide customer support.

  • To send promotional emails, newsletters, and updates (you can unsubscribe at any time).

  • To analyze website traffic and improve user experience.

  • To comply with legal obligations and prevent fraud.

4. How We Share Your Information

We do not sell or rent your personal data. However, we may share it with:

  • Service providers who help us operate the website (such as payment processors, email marketing services, and web hosting providers).

  • Law enforcement or regulatory authorities if required by law.

5. How We Protect Your Information

We take appropriate technical and organizational measures to secure your data against unauthorized access, loss, or misuse. While we strive to protect your personal information, no method of transmission over the internet is 100% secure.

6. Your Rights

Under data protection laws, you have the following rights:

  • Access – Request a copy of the personal data we hold about you.

  • Correction – Request corrections to inaccurate or incomplete data.

  • Deletion – Request that we delete your data (subject to legal obligations).

  • Objection – Object to the processing of your data for marketing purposes.

  • Data Portability – Request to receive your data in a portable format.

To exercise these rights, please contact us at [insert contact email].

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience. You can manage your cookie preferences through your browser settings.

For more details, see our Cookie Policy (if applicable).

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

Cookie Policy

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow us to recognize users, remember preferences, and improve user experience.

Cookies can be:

  • First-party cookies – Set by our website.

  • Third-party cookies – Set by external providers (e.g., analytics, payment processors).

  • Session cookies – Temporary, deleted when you close your browser.

  • Persistent cookies – Stored for a defined period or until manually deleted.

2. GDPR Compliance & Lawful Basis for Using Cookies

Under GDPR, we must have a legal basis for collecting and processing personal data. Our use of cookies is justified based on the following:

Cookie Type Legal Basis Essential Cookies Legitimate Interest – Required for website functionality. No consent is needed.Performance & Analytics Cookies Consent – We collect user behavior data only if you agree. Functional Cookies Consent – Stores user preferences if agreed. Advertising & Marketing Cookies Consent – Used for personalised advertising and retargeting.

We will always request explicit consent before setting non-essential cookies through a cookie banner or preference settings.

3. Types of Cookies We Use

3.1 Essential Cookies (Strictly Necessary)

These cookies are necessary for the website to function and do not require consent. They include:

  • Website navigation

  • Security and authentication

  • Booking and payment processing

3.2 Performance & Analytics Cookies

We use these cookies to track website performance and user interactions. They collect:

  • Page visits and browsing behavior

  • Time spent on pages

  • Error messages

Example: Google Analytics (see Section 6 for third-party providers).

3.3 Functional Cookies

These enhance user experience by storing preferences, such as:

  • Language settings

  • Login details

  • Customization options

3.4 Advertising & Marketing Cookies

These cookies track browsing habits and help deliver relevant advertisements. We require your consent before using these cookies.

We use platforms like:

  • Facebook Pixel (social media ad tracking)

  • Google Ads (personalized advertising)

4. Third-Party Cookies & Data Sharing

We use third-party services that may place cookies on your device. These services are responsible for their own data processing under GDPR.

Provider Purpose Privacy Policy Google Analytics Website traffic analysis Google Policy Facebook Pixel Marketing & retargeting Facebook PolicyStripe/PayPal Secure payments Stripe / PayPalYouTube/Vimeo Embedded video playback YouTube / Vimeo

5. Managing Your Cookie Preferences

5.1 Cookie Consent & Control

When you first visit our website, you will see a cookie consent banner that allows you to:

  • Accept all cookies

  • Reject non-essential cookies

  • Customize cookie preferences

You can withdraw or modify your consent at any time via the cookie settings link on our website.

5.2 Browser Settings

Most browsers allow you to control or disable cookies:

5.3 Opting Out of Third-Party Tracking

You can opt out of third-party tracking:

  • Google Analytics: Opt-Out Tool

  • Facebook Ads: Ad Preferences

  • Network Advertising Initiative (NAI): Opt-Out

6. Data Retention & Security

We retain cookie-related data only as long as necessary for the stated purposes. All data is stored securely and processed in compliance with GDPR.

7. Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

Your RightWhat It MeansAccessRequest a copy of the data we hold about you.CorrectionAsk for corrections to inaccurate data.Deletion (Right to Be Forgotten)Request the deletion of your personal data.RestrictionLimit how we process your data.ObjectionObject to the use of your data for certain purposes (e.g., marketing).Data PortabilityRequest a copy of your data in a common format.Withdraw ConsentChange or withdraw your cookie preferences at any time.

To exercise any of these rights, please contact us at: tracey@thegreatbigmarket.com

If you believe your data is being misused, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

8 Changes to This Cookie Policy

We may update this policy periodically to reflect legal or operational changes. Any updates will be posted with a new "Last Updated" date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

The Great Big Cumbrian Winter Market
Email: tracey@thegreatbigmarket.com
Phone: 07873 296467